Last Updated: January 25, 2024
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Cancellations will be considered only if the request is
made within 7 days of placing the order. However, the
cancellation request may not be entertained if the
orders have been communicated to the vendors/merchants
and they have initiated the process of shipping them.
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ARTHROLEARN does not accept cancellation requests for
perishable items like flowers, eatables, etc. However,
refund/replacement can be made if the customer
establishes that the quality of the product delivered is
not good.
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In case of receipt of damaged or defective items, please
report the same to our Customer Service team. The
request will, however, be entertained once the merchant
has checked and determined the same at their end. This
should be reported within 7 days of receipt of the
products.
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In case you feel that the product received is not as
shown on the site or as per your expectations, you must
bring it to the notice of our customer service within 7
days of receiving the product. The Customer Service
Team, after looking into your complaint, will take an
appropriate decision.
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In case of complaints regarding products that come with
a warranty from manufacturers, please refer the issue to
them.
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In case of any refunds approved by ARTHROLEARN, it’ll
take 6-8 days for the refund to be processed to the end
customer.
Disclaimer
The above content is created at ARTHROLEARN's sole
discretion. Razorpay shall not be liable for any content
provided here and shall not be responsible for any claims
and liability that may arise due to merchant’s non-adherence
to it.